Beats Powerbeats Pro vs Beats Powerbeats: Price. Normally $160, they’re $90 until supplies last. Yes, I got my replacements and so far they are working fine and I hope will not have that kind of issues again. Cheers! The quality of the charging case hinge makes me question whether $250 price point is justified. Thank you for your input. Speaking of the charging case, it's even bigger than I thought. Built for elite athletes, these totally wireless earphones have no wires to hold you back. First, turn off bluetooth and open up your case with the powerbeats pro. Just bring your pbp with receipt to your nearest apple store/service center and they will diagnose it for you and if it is beyond repair then for sure they will replace you with a new pair. I did reset a couple of times but still have the same trouble. For more on re-pairing, charging, and controlling Powerbeats Pro, be sure to check out our guide on mastering the totally wireless headphones from Beats. Open the Beats app. I used the Powerbeats Pro for four days, averaging a few hours a day as the buds accompanied me … There have been a couple of incidents where I have done that, and there has still only been music coming through one. If you take one earbud out, audio pauses. Sorry for late reply. I did not try to pair the powerbeats with my Watch. Powerbeats 4 now charge via Lightning, just as the Powerbeats Pro, AirPods, and AirPods Pro do. I bought these at the airport so I don’t how mine getting a replacement. The only difference between them is the type of their cases: the Powerbeats 4 include a soft pouch while the Powerbeats Pro come with a hard case that also serves as their charging dock. Bought them in December in NY as a Christmas present and started using them in the New Year. But, at this point, even though my buds are still under warranty, I'm past the return period, and I've resolved myself to the fact that I'm stuck with these, because they do work, even though sometimes I have to do extra sh/t in order to make them both work. I don’t think the case is defective I just think the software has had a brain fart and once I reset it it will work properly but I can’t. The right earbud also seems to drain battery much faster: this morning I got them out of the case fully charged, right now the left earbud is at 82% while the right one is at 57%. [SOLVED] Powerbeats PRO one earphone not connecting/working/charging Want to share my positive experience in solving powerbeats not working problem The problem occurred in the morning, when the left erphone of my powerbeats was not connecting to my iphone after several attempts, in battery widget of the iphone showed right earhone and the case. Make sure that "Use location" is turned on. If your Powerbeats Pro LED indicator is continuously blinking red AND white, it’s not charging. I got off the call discouraged, thinking that I would be calling again in a few days. I'm with you on that. Then when I put it back in the charging case, it says it’s at 98%. Press question mark to learn the rest of the keyboard shortcuts. I have put both the earbuds back in the case, and did the button hold thing, which has fixed the issue for me. Make sure to push each earpiece into the case they don’t line up most of the time if u don’t. It doesn't pair, it doesn't even search for devices. My iOS device will be within 3 feet of me so it isn't a distance problem. Try to Remove your device’s battery. Tap the menu in the upper-left corner of the app, and select App Settings. Go to Settings > Security & location > Location. It is at 100% charge and I've tried resetting it with the power/volume button and it still will not do anything once it is off the charger. But they don’t stay on in my ears for more than 10 minutes. It takes several replugs to get the red light to come on and it does not look like it’s holding a charge. If you connect it to a Mac, I bet it will show the battery is charged. Powerbeats Pro are rated for up to 9 hours of playback or up to 6 hours of talk time in between charges with up to 24 hours of playback using the charge case on a single charge. I had it properly tucked into charging case. I called Apple for warranty. Looks defective. What's Different Between Beats Powerbeats Pro and Apple AirPods Pro? It is at 100% charge and I've tried resetting it with the power/volume button and it still will not do anything once it is off the charger. And when I open the case it will not connect to my phone. Keep your index finger on the reset button on your case for 45 - 60 seconds. Hey, I recently got powerbeats pros for Christmas and suddenly my left earbud will not work. The adjustable, secure-fit earhooks are customisable with multiple ear-tip options for extended comfort and are made to stay in … The problem persists: occasionally I put empty Powerbeats into a fully charged case to charge over the night, wake up to find out the left earbud is fully charged, while the right one is on 0%. These new … The playlist consisted of continuous pink noise at 80dB. I’m not sure if I’m the only one having this problem but it’s really irking me. I have to agree that the earbuds do not touch contacts in the charging case if not slightly "nudged-in" :) This is VERY minor issue for me, so I just deal with it. The sound of your food being chewed reverberates in your ears. Release the system button. The Powerbeats Pro's charging box is equipped with an LED indicator, but this indicator is only used to indicate the status of the charging box. Try charging your powerbeats by connecting it to an electrical source. Happy New Year! After a handful of uses, I reckon eight, I noticed that I when I went to use them quite often one would be charged the other not. In addition, she told me that I should press and hold the button that you see when you open the case, for 5 seconds, if sound is only coming out of one earbud. I bought airpods before the Powerbeats and I only la I ran into a similar issue with my right earbud intermittently "not charging". The $249.95 price tag puts Powerbeats Pro at a significant premium over much of the competition, and the charging case – while not heavy – is undeniably bulky. I have only tried to pair the powerbeats to my iPhone and iPad. It takes several replugs to get the red light to come on and it does not look like it’s holding a charge. Select Android Settings > Permissions, and make sure that Location is turned on. The Powerbeats 4 and the Powerbeats Pro are very similar regarding overall performance. Leave the case open. The issue is the thickness. Browse Powerbeats3 Wireless earphones support and customer service topics at BeatsbyDre.com. Mine left pbp is starting to have this exact connection issue. So, though it seemed like it was a not charging issue, it appears it is actually something else. Performance. I have been removing both earbuds at the same time now. But yes, the charging case should not stop anyone from getting the Pro's. Press J to jump to the feed. The case will start to flash red and white. If it is still not working, you should try charging your powerbeats 3 earphones for at least a day before trying again. Power on your device. Powerbeats Pro will revolutionise the way you work out. This solution was said to work on one of the users of powerbeats 3. If the left earbud is in the case without the right one and I open it, the case and earbud don’t even get recognized on my iPhone. As others have mentioned, it sucks to only have music coming through in one ear while working out. Here's my somewhat protracted experience with the PowerBeats Pro. This happened to mine recently too, I had to reset the headphones which you can figure out how to do with a quick google search, I don’t remember how myself. Happened to me twice since I bought them a little over a month ago, having to likely exchange for a third yet again. Don’t know if the issue comes from the ear piece itself or the charging case. I also plugged in the charges of the case for 2 hours and then now it’s not even pairing to my iphone. For $200, i don't think that I should be having to jump through these sorts of hoops to simply have music playing in both earbuds. "Reset Powerbeats Pro. User error, clearly, it's a premium product. Just brought my PBP yesterday at apple service center. We troubleshot. Now, David Carnoy at CNET did make the obvious point during his initial hands-on video that Apple should have included a cheap carrying pouch with the Pro's in the box. Press and hold the system button on the case for 15 seconds or until the LED indicator light flashes red and white. Place both earbuds in the case. How are they working for you now? Best Buy is offering a big discount on a refurbished set of Beats Powerbeats Pro in the moss color. Both of my Powerbeats will charge to 100% but in the middle of using them only the left will die and turn off. For me, the rep said that I need to always remove both the earbuds at the same time. Hey everyone. This is always a good place to start. A place to discuss the Beats by Dre product line. Andrea Gartner. I tried connecting it to my Macbook, still no power or audio coming out from it. It also will not let me hold the button down to reset them. Ensure the Powerbeats earphones and its case are completely dry before trying to charge Check that you properly seated the earbuds in the case Unfortunately this issue is actually pretty common and rn I’m thinking of setting up an appointment with genius bar to get mine replaced for a new pair, hope this helps though. Try cleaning the charging areas on both the case and the pods and see if that makes a difference. My powerbeats pro case will not charge or indicate a red light that it’s charging when plugged in. Did you get the replacement? Downtown Danbury • Connecticut. Hey, I recently got powerbeats pros for Christmas and suddenly my left earbud will not work. It doesn't pair, it doesn't even search for devices. Under the right earpiece is the charging port. This is just so frustrating. My case will have a 90% charge, the earbuds will be at 90% charge. When the battery of the charging case drops to 40%, the charging box indicator will turn red, which means that it cannot fully charge … Any suggestions. Andrea Gartner; Home; About; Pour Me Coffee & Wine Cafe; Gartner & Main, LLC; Testimonials And when I open the case it will not connect to my phone. That doesn’t mean no charge, it means no connection. My Powerbeats pro left earbud just completely stopped charging. Now I'm not sure what the deal was. I've owned the Popular PowerBeats Pro since release a couple months ago. I’m not sure what I can do about it and looking through the subreddit I have not seen any similar issues. On the plus side, at least I have a way to fix the issue. New comments cannot be posted and votes cannot be cast. Testing conducted by Apple in March 2019 using pre-production Powerbeats Pro and Charging Case units and software paired with iPhone XS units and pre-release software. My powerbeats pro case will not charge or indicate a red light that it’s charging when plugged in. I typically have my Apple Watch and iPhone near me, and sometimes my iPad. I forgot the device from my phone and now it will not show up for pairing because I can not reset it by … In the case it says it’s charging but stays stuck at 0 percent. Mine was too, just bought a replacement from a seller on eBay and it works great now. Powerbeats Pro review: Battery life and charging case. 2-3 days to diagnose and if the right earpiece is beyond repair, then I need to wait for at least 14 to 21 days for the replacement of the right earpiece. Spring Yellow, Glacier Blue, Cloud Pink, and Lava Red are new colors revealed by Beats by Dr. Dre (Beats) today for Powerbeats Pro. And there clearly is a quality issue, because it is a lot easier to tell one one earbud has made a good connection (for me its the left one), but you can feel it, and there's almost like a "click". It also will not let me hold the button down to reset them. Recently picked up Powerbeats Pro, works as advertised. I forgot the device from my phone and now it will not show up for pairing because I can not reset it by holding the button down.