That's when I flipped and demanded a manager. User Info: Scalar007. Scalar007 1 year ago #1. Ascend to... the PC Master Race. No complaints here yet. The case lighting controls (neither the included remote, nor desktop software) never worked, and honestly I just wanted to turn it OFF. First Customer Service put me through to Tech Support then Tech Support put me back through to Customer Service. Salaries posted anonymously by iBUYPOWER employees. In May I started to have a few other minor issues with the computer. Ibuypower has fair prices and caters to the crowd who knows what they want in a gaming pc. As for the computer itself, it works great. IBUYPOWER and CyberpowerPC are legitimate PC building websites at fairly good prices. The latest system they sent was put together by a child. They have never called me back. So also, Cyberpowerpc is planned with Windows 10 Home 64-piece, 1TB SSD, 16GB DDR4, and Intel Z390 chipset; The two PCs have a recurrence of 3.6GHz. I also tried sending emails and they were never answered either. I would like the see the specific one, sometimes you can find good deals, especially if you plan on giving it a few upgrades; like getting a $200 dell optiplex with $160 worth of parts and windows 10 Pro, add a GPU and peripherals and you are set for gaming at ⦠It was a glass side panel placed in a box, no wrapping, with nothing but styrofoam popcorn. Just want to run games at max settings basically. A beautifully balanced design for ⦠Everything has its risk, and if you want other to do it for you, additional cost will always apply. Recommended Links. It has a pretty snappy processor that has enough power to play modern video games. Every gamer is sure to have heard about IBuyPower. So I sent an email asking to upgrade wich was never answered. Received a prebuilt PC from them, totaling $2800. The WoT scorecard provides crowdsourced online ratings & reviews for ibuypower.com regarding its safety and security. Over 400 phone calls. I called and spent more time on the phone with no luck reaching someone after hold times and getting "accidentally" disconnected. Nice job iBuyPower. Lie on on line videos of what you get when purchased. Read honest and unbiased product reviews from our users. I haven't checked the BIOS yet. Come find out IBuypower has Genuine Windows 10 working framework, 240GB SSD, 1TB HDD, 16GB DDR4 RAM, and Intel z390 chipset. Makes no sense. The PC started right up with no issues and the GPU (RTX 2070) driver was up to date to my surprise. Here's a run down of how the order was processed. It would be great if they put as much effort into HELPING customers as they put into replying to their reviews and complaints on web sites. at walmart.com you can build your own gameing pc. So basically they want to keep the $3800 and expect me to pay to ship their crap system back to them. I received a system with a bad or underpowered power supply and a bad video card. iBUYPOWER PCs are more for budget-conscious gamers and those looking for a quick ready ⦠I called and chatted with them on line to make sure the computer was what I wanted. Jobs. I have switched to custom rigs from ibuypower because of the large range of graphics cards, sound boards, and CPUs at a fair price. By using our Services or clicking I agree, you agree to our use of cookies. 7/30/2019 11:06 Processing: Software install/Burn-in has been completed, system sent to shipping. its the ibuypower build your own pc. iBuyPower ranks 6th among Computer sites. iBuyPower has a consumer rating of 3.79 stars from 67 reviews indicating that most customers are generally satisfied with their purchases. Buy somewhere else that actually has customer service and technical support if you have a problem. Best Jobs in America 2021 NEW! A free inside look at iBUYPOWER salary trends based on 33 salaries wages for 30 jobs at iBUYPOWER. like it lets you get name brand internals? There are much better choices out there. They then charged him for it twice and would not give him a refund. We’re in this together! I don't really have anything in mind as I don't know much about parts. Do not expect to receive all the advertised "freebies" on their website automatically as many are specific to only certain models and are highly dependent on a limited supply. Cookies help us deliver our Services. The way to answer this question is to look at the parts of one of them and then determine what their values are. Despite this I tried to make it and just swallow the shoddy production quality. You will almost always save more buy building, I would only buy a pre-build if you are an amputee. Anyhow I'm satisfied. Ordered a replacement for the replacement and it's still " processing". My computer has ZERO symptoms of having a corrupted copy of Windows 10. I would recommend building one yourself from the start, it's cheaper, gives a firmer grasp of your PC, and can be a pretty useful skill. 7/30/2019 8:18 Processing Assembly of the computer has been completed and has been sent to Software/Burn-in. Gaming Reviews 0 Comments 0. Even the graphics card was installed at an angle. I had to go through this all again with another customer service rep. 7/30/2019 12:53 Processing: The order has been packaged and is awaiting shipment. How is the ibuypower bb952 as a computer for recording music and daws? Press question mark to learn the rest of the keyboard shortcuts, | Strix 1060 | i5-4670 | Enthoo Evolv mATX | 16GB ddr3 |, Ryzen 9 3900X | 64GB DDR4-3600 | RTX 2080 Ti. 7/26/2019 14:40 Processing Payment has been successfully received/approved. When it returned it worked fine. I ordered my system online, submitted my payment, and my order was immediately accepted. i mean if you like getting bent over and fucked in the ass while someone takes your money then its worth it. Graphics card drives will not load. No follow through, customer service is a joke. Now it has been several months and all is good. I called the company, I was on hold for over an hour, I gave up finally and left a message on their tech support line. They have LOTS of excuses! The customer service/tech set up an RMA I specifically said not to set at the time. Spent hours between phone and email trying to get help. The computer took 6 days to arrive (late). It was a different brand of video card from what I paid for entirely. One of the reasons for that is the AMD Radeon HD 6450 graphics card. Buyer beware. $1600 turned into over $2000. He was always professional and timely in getting back to me and never made my needs as a customer feel like they were unimportant. The order was from November of 2019, as of March 3rd, 2020 the computer itself has not come. Again I called the tech support line, after waiting on hold for over an hour I gave up and left a message, again 8 weeks later, NO RESPONSE. can i call them and have them walk me through the second install. The iBUYPOWER logo is more than just a face. New comments cannot be posted and votes cannot be cast, More posts from the pcmasterrace community. I went back and forth with emails for weeks. So, as a reference for what a custom build would get you, see this. This is one of the best options on the market. The gaming PC that I bought was priced fairly and was easy to set up. I ordered one of their "game ready" units. everything i want would be like 650. is it better then buying like a hp with the same specs like alreadybuilt? The second guy hung up my call, forcing me to go through it all again. They basically want me to return the PC to them (at my cost again) and they will repair or refund. They PAY customers with Amazon Gift cards to write good reviews. admin June 30, 2020. I made an order over 2 months ago that I paid for and they said it was cancelled. They shipped the monitor and speakers and that's about it. You will find my experience is common business practice for these guys. Ibuypower was supposed to send me a replacement for free, I haven't recieved it yet though. God-awful build quality + lousy customer service = long time customer refusing to ever do business with them again. 3,998. I recently bought a prebuilt IBUYPOWER gaming PC from best buy not too long ago and it was well worth it. Read More. Sent them another email, same thing. Just want to be able to run games at max settings. How is their return policy? Impossible. I bought a computer paid over 1.7k for it to come with deffective ram cards, they didn't want to replace my ram cards toxic company. Not a fan of Apple products, too expensive for such phones. Ended up buying new parts and paid someone to replace them. I paid $2599 for a "top of the line" system that never worked right out of the box. Lists Featuring This Company. iBuyPower ranks 6th among Computer sites. I bought a custom built PC online on Friday July 26th. So, is ibuypower.com safe? Click to customize by processor, graphics card, and more! The initial charge is not even considered an order at this point and has just been classified as a transaction. Called Tech-Support who told me they wont even attempt to troubleshoot it and would only RMA. Positive reviews (last 12 months): 9.1% I left a message and call back number multiple times without ANY response. or do they just forget about you after the sale? Consumers satisfied with iBuyPower most frequently mention black screen and paypal credit. At first I was hesitant to buy from them again but I think I will give them my recommendation. In this subreddit, we celebrate and promote the ultimate gaming and working platform. In 1999, iBuyPower began selling custom gaming PC builds online and quickly became a market leader. I purchased one of their pre configured systems. Finally, LESS THAN A WEEK after receiving it, the RTX 2080 graphics card FAILED OUTRIGHT. Impulse Rxn. But it finally came, it was worth the wait :D My budget is $1300 I don't know if i'd need that much but it's how much i'm willing to spend. I'll definitely be shopping here again! Sticker | iBUYPOWER (Holo) | Katowice 2014 - Counter-Strike: Global Offensive (CS:GO) Skins, DOTA2 Skins, PLAYERUNKNOWN'S BATTLEGROUNDS (PUBG) Skins, Weapons Prices and Trends, Trade Calculator, Inventory Worth, Player Inventories, Top Inventories, Bitskins Hot Deals, Bitskins Lowest Prices, Price list, Item Database, Giveaways What i really want to know is how good is their support after the sale. The complementary keyboard was also broken upon arrival. Good job guys, I love IBuyPower. JUNK TRASH LOES. Tried calling again another day, got through after an hour only to be told to leave a voicemail. We're very much considering filing a complaint with the better business bureau if they continue to refuse him a refund for the products that they have not delivered on. I'm sure someone could do better, because this was an extremely quick mockup, but if the prebuilt doesn't beat mine then you might as well just build. The iBuypower Revolt R770 is a solid solution for gamers low on funding or space, serving up a reasonably priced small-form-factor gaming rig, though its ⦠Offer no customer support. That was in APRIL, it's now June. I did not pay for rush processing. In 2020 I dont remember the last time I called a company (especially a tech company) and didn't at least get put in a que on the phone. ... Know Your Worthâ¢. Do they have will call for local pick ups. But is it worth the asking price? Impulse Rxn. The iBUYPOWER Elite Gaming PC makes a few mistakes but mostly good choices. People were paid for those. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Never use Dell to customize a gaming PC anymore. If you get a computer from them with zero issues you'll be fine, but from everything I've now read, if you have problems you're completely screwed. I sent repeated emails, finally weeks later they email me, and instead of making any attempts to troubleshoot the problem. High performance computers at a low price. I replaced the PSU and graphics card and it didn't resolve the problem. Find helpful customer reviews and review ratings for iBUYPOWER Gaming Computer Desktop PC AM003i Intel i7-7700K 4.2GHz, NVIDIA Geforce GTX 1080 8GB, 16GB DDR4 RAM, 2TB HDD, 240GB SSD, Liquid Cooled, WiFi, Win 10 Home, Black, VR Ready at Amazon.com. Time line: minimum one week after receipt if a quick swap (so figure 2 to include it arriving and processing). I wanted to leave this review for anyone thinking that their code is on the way because IT IS NOT unless you received the code the SAME day it shipped, because trust me the customer service obviously doesn't care about your problems... very disappointed and I fear if I have any other problems what they might not be willing to help with... do yourself a favor and pick a better company to buy a computer from, I bought a ibuypower pc almost a year ago and it was $500 and it was trash because they gave me a amd ryzen 3 3200g 8 gb ram and a gt710 for $500 and then 3 months ago i upgraded my graphic's card to a gtx 1050 ultra and now im getting a OLOy DDR4 RAM 16GB (2x8GB) Warhawk Aura Sync RGB 3000 MHz if you are gonna get the $500 pc just letting you know to play games you gave to upgraded and waste like $250-300 to play games with out your fps drooping. IBuyPower's solution: send it in for repair. Is it worth smth?ËsteamhappyË Get a free, personalized salary estimate based on today's job market. They gave him a refund on the 2nd extra charge but have not given him a refund on the initial charge. Poor production time. So, pick one, then go to www.pcpartspicker.com and replicate it there. Welcome to the official subreddit of the PC Master Race. I have Stattrak M4A1-S Dark water MW with ibuypower holo sticker. Also be sure to scrutinize what you will actually be receiving with your build. I went ahead and sent the original parts back expecting a "prompt" refund. I payed for a pre built ready to send computer. The colors keep it bright and the performance is great for the price tag. The biggest flaw of iBuypower aside from their slow rate of production/shipping was making false guarrantees that they could not deliver on and building further expectations with apologies and shallow promises in order to subdue my complaints and discontent. I didn't trust mailing the whole system so I made the mistake and gave them the $1300. I can't say enough good things about their computers, even their pc cases look amazing. So iBUYPOWER goes back and forth with emails, but will not answer phone calls, or can't because they only have a limited number of calls. My only advice to newcomers to iBuypower is this: be prepared to wait for several weeks or longer to receive your product even if your shipping time is "standard" or "expedited". iBuyPowerâs press release for their SBX Entertainment System PC hasnât raised this many red flags since the Xi3 Piston with its blatantly misleading marketing terminology. Im looking at a pre built ibuypower desktop, $1500 i7 9700k Liquid Cooled RTX 2070 16GB RAM 240GB SSD + 1TB HDD 7/26/2019 22:07 Processing Materials are now being gathered to complete the order. is iBuypower worth it? Rather than put me through to a manager, they disconnected my call. iBUYPOWER was founded in 1999 to offer custom PCs that are focused on power and cutting edge technology to keep up with the demands of the growing gaming market. Well it only took them 3 days to build and get it shipped. Unfortunately I saw a sale and ignored the BBB complaints and now I am paying the price. Post Aug 23, 2009 #1 2009-08-23T16:00 So, I'm thinking about building a new gaming rig, but I don't really feel like building this one myself, so I priced this out @ ibuypower for 1500, thoughts?
No cardboard or bubble wrap. do they honor it? I had to use the customer service numbers which have incredibly long wait times for someone who is no help at all. In about a week I had the parts. Learn how to stay safe during COVID-19 in our new guide: I have been purchasing computers from iBuyPower for over a decade. They do not honor anything in my experience. Eventually I had to send back the entire pc for repair. I can prove this because they did it to me.) You pay to buy it, you pay to ship it back, you pay for parts to fix it, they don't refund your money. Just do a little research on the power supplies and other parts to ⦠I went to run the update software and saw the last update was 7/23/19 which was already installed. To this day, the company remains a powerhouse in gaming PCs, working with major tech firms and professional gaming groups like MLG . I must say I was originally very open-minded about ordering my laptop from iBuypower. It's further worth noting that although iBuypower is obviously entering the mechanical gaming keyboard market, it's not doing so to necessarily compete with the entrenched players. Transferred me over to customer service who told me in order to receive an RMA card they would have to put a $1,300 hold on my credit card. Don't walk, run from this company. 7/26/2019 14:40 Processing The order has been received and will be reviewed/processed by a sales rep. I then got an email saying they will let me know when they start to assemble my computer. You should first link what's in your mind and your budget but i would recommend building one. I was happy to just try having them send me a new one that was put together professionally, but they said, "we just can't do it." I would like the see the specific one, sometimes you can find good deals, especially if you plan on giving it a few upgrades; like getting a $200 dell optiplex with $160 worth of parts and windows 10 Pro, add a GPU and peripherals and you are set for gaming at less than what a full build would cost you. I know, because they did that to me. I hope that no one makes the mistake of attempting to do business with these people. Of course the reason I bought my computer in the first place during this time was so that I could receive it before Christmas as it was a gift. Go somewhere else. I had really wanted a new gaming PC for quite some time. Build the best Gaming PC at iBUYPOWER My friend bought a computer, monitor, and speakers from this company for $1,786. Reinstalled the drivers and reseated connections... the usual. However I will say that I was supposed to get a free game with the package and due to a glitch on their end I never received the code nor was it made clear what the timeline would be to receive the code. Its better to build your self one, but ibuypower is one of the better custom prebuilts IMO. You have to submit the reviews and once they see you wrote a good one they will give you the Amazon gift card. Tip for consumers:My best tip for you, DO NOT BUY A COMPUTER FROM THEM. 3,998 [M]onkey. On top of that, fans not working, screws bent and forced in stripping the CASE. Shop 3rd Gen AMD Ryzen⢠Desktop & Gaming PCs. Not only is it a faulty card, but I realized it isn't actually the card I had picked out. It arrived shattered. These guys are scum, once they get your money you can't get them to respond to you. IBuyPower is the best for high-level gaming performance. After setting up an account and going through the whole billing process I received an email to call them and verify my shipping address. I've never been so sure that a website is a scam site more than having to deal with them with him. iBuyPower Gaming PC (Power TG988) with Intel Core i5 Processor, 1TB Hard Drive, 8GB Memory - Black/Blue is it worth 679.99 at target? However, CyberPowerPC might have more add-ons and options that gamers would like to add to their system. It got here faster than I expected. I have sent multi emails that are replied to days later, with stupid answers that do not even help. I did however pay for 2 day shipping and it arrived right on time and very well packaged with lots of foam and padding in the box. They sent him a label to return the monitor and speakers. I was told by an online chat rep and a rep on the phone that the computer I selected had both WiFi and Bluetooth. How easy is it to get a hold of customer service at ibuypower? Make false claims. In the time I had to wait sitting around I found a better deal on their site for 100 dollars more. Southern US Gaming Companies . 574 Number of Organizations ⢠$4.8B Total Funding Amount ⢠204 Number of ⦠The customer service is an actual joke, they're extremely rude and not helpful in the least bit. Horrible customer service. iBuyPower has a consumer rating of 3.79 stars from 67 reviews indicating that most customers are generally satisfied with their purchases. Other companies rip you off on ram and other upgrades which cost next to nothing to buy or install. iBuypower desktops worth the money? The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! As soon as they have your money you are nothing until you give them more! While I commend their initial efforts to satisfy the consumer with a user-friendly interface on their website and the multitude of added bonuses in purchasing from them, I was very disatisfied with the ultimate shipping date of the laptop I designed which was on 12/29/15; this date was well after the standard free shipping I was lead to expect (14 days) and even the "free upgraded overnight" shipping I was later promised as recompense. I bought a custom rig from ibuypower and the graphics card didn't work. He tried his best to apologize for the current circumstances and make ammends for iBuypower's failure to meet my expectations. So literally HALF of my USB ports were unusable. Press J to jump to the feed. BUYER BEWARE! I did some gaming last night and the thing was smooth as butter. I paid over $2k for a sys and can't even get help soon to return. Yet they still have my 4500 dollars. Computer works great now that it was fixed, but I expected a WORKING COMPUTER for more than TWO DAYS. We use cookies for analytics, personalization, and ads. I still havnt talked to anyone myself. Then one day I went to check the shipping on my motherboard and the buy option was available for the Ventus x3 (yes the first search result on my browser is the 3070 because I checked that link 1000 times). Upon setting up the computer I found it did not have bluetooth or WiFi. I paid them over 1900 dollars for this desktop and I now realize what a HUGE mistake that was. is it reliable? It may be cheap and tempting but the stress you will deal with is just not worth ⦠By using Sitejabber, you agree to our Terms of Service and Privacy Policy. ibuypower review The order process was easy and self-explanatory. EDIT: If they're not worth then i'm 100% going to build one myself. First obvious problem? Good luck dealing with customer service. Is ibuypower worth it reviews let you know exactly what to expect from the products, which certainly gives you the utmost confidence to click âBuy Nowâ without having to learn more information. I purchased a $1600 computer for my fiance's birthday and within TWO DAYS, both the motherboard and processor went bad. I understand we are in a pandemic, but they could not even be bothered to send out a courtesy email saying they received my email and would respond when they had time. you can afford a good pc with a decent monitor AND peripherals for 1300$. Custom Gaming PC - 10 years of award-winning Custom Gaming Computers & gaming laptops custom-built for PC gamers. IBuyPower kept me informed of the status order and informed that my system was shipped via FedEx yesterday. The site says 5-10 business days for the build to occur and be shipped. After pricing out all of my wants I found that my PC would cost me about $2200. So don't believe all the good reviews. PCPartPicker part list / Price breakdown by merchant. If I did wipe it and the issues continue it would be another 10 weeks fighting with them for an answer and apparently I would never get the correct solution. Even building yourself doesn't guarantee that the parts you bought will work fine. Consumers satisfied with iBuyPower most frequently mention black screen and paypal credit. build your own. 30-45 minute time to get anyone to pick up is the norm. In the past, some buyers reported problems with the graphics cards and more commonly, slow shipments and responses to service requests. Never use Dell to customize a gaming PC anymore. PLEASE read the BBB complaints before purchasing. They LIE and tell me my copy of Windows 10 is corrupted and they give me instructions to reformat and wipe my computer back to factory specs. I finally reach someone only to find out that I can send the system back at my expense and be without it for 3-4 weeks or pay them $1300 MORE dollars for them to send me the parts so I can spend my time fixing the PC I paid them to build. If you are a patient person and you have a reliable sales associate, I have no doubt that you will be happy you went with iBuypower. When calling failed, I tried emailing their tech support. If you don't want to risk the hassle, it may be worth it to go the IBuyPower or CyberpowerPC route. Didn't confirm that I had done everything. for example, right now i can only afford a single nvidia 9800 card but want to install sli later on. In case you are new to this industry or have never crossed paths with this company, this article is going to bring you lots of useful insights. I know they may reply to this and blame it on the pandemic or some other issues, but they have bad reviews going back to last fall. The audio on the motherboard kept crashing. Worst experience EVER with a company. That's the only issue, customer service. I have been trying to call them for 2 weeks now. Anticipating the delay, I was prudent enough to order my laptop well before Christmas and I was still let down. or this? BELIEVE the bad reviews! Their product however, was up to par with what I was hoping for and even exceeded my expectations. Post navigation. 7/30/2019 22:00 Shipped Experience elite performance in games, content creation, and intense multi-tasking. They were great about customer service and repairing everything. Completely unprofessional. (FYI They also offer customers a 30 dollar Amazon gift card to write good reviews after purchase. Stealing thousands of dollars from paying customers and then refusing to deliver on products you promised them is the literal definition of a scam. That is what i search at Internet, fast buying with simple site in use, everything on one world wide website. Being a repeat customer of a company such as iBuypower who specializes in custom built computers, I knew the risk I was running but it was the constant shortcomings and false promises that really set me up for disappointment. In this article, CyberPowerPC VS iBUYPOWER, we clearly saw that iBUYPOWER PCs provide the best value for money compared to CyberPower PC. All in all, I would still recommend iBuypower as a computer building company for their excellent customer service and the final product. I was wondering if it is worth buying from them? Is $850 iBuyPower PC Gaming Desktop Worth It â iBuyPower Prebuilt Gaming PC Review Under $1000. Status Date Status Notes Now I have the extra expense and hassle of getting an attorney involved. IBuyPower constantly has great deals, so I put in all my wants and the computer came out costing me only $1800. Top 10 Best Hp ⦠Stay safe with our COVID-19 guide. The put false videos on line. 7/26/2019 14:56 Submitted Order Submitted by Customer When I pointed out to the second rep that there were no fees if returned within 30 days and I was just threatened with it, the best response they had was to offer the full refund like they should have in the first place. Build your dream gaming PC with iBUYPOWER. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. When my spouse finally got through (I am on deployment with the military and could no longer spend my days trying to contact this company) they told her it was not possible and that my comp would be there next week. On the other hand, the associate assigned to me, Steven Wong, was a pleasure to work with. Its now 2 weeks and still no refund of my money. Although they had both my shipping address and phone number on file so they could have called me. I made my order on December 4th, 2015 in time for their black friday deals. Faulty Hardware - Worst Tech 'support' - Stay away, Superb product and customer service. If it was not "officially" listed in the configuration you set up before ordering, then expect that said items will NOT ship with your order and be prepared to jump through hoops trying to procure promised games, bundles, and accessories. Ordered a replacement side panel one month ago, they shipped a replacement with no fragile stickers or glass enclosed stickers. I did a once over of the cabling, fans, and GPU. I would suggest getting the extra shipping padding though, as the US guy arrived he dropped my PC and broke a footstand. Intel Core i5-6500 3.2GHz Quad-Core Processor, Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler, ASRock H170M Pro4 Micro ATX LGA1151 Motherboard, G.Skill Ripjaws 4 series 16GB (2 x 8GB) DDR4-2400 Memory, Seagate Barracuda 2TB 3.5" 7200RPM Internal Hard Drive, EVGA SuperNOVA NEX 650W 80+ Gold Certified Fully-Modular ATX Power Supply. The company does offer a 14-day return policy, a six-month warranty for desktop computers, and a 90-day warranty for laptop computers.
No cardboard or bubble wrap. do they honor it? I had to use the customer service numbers which have incredibly long wait times for someone who is no help at all. In about a week I had the parts. Learn how to stay safe during COVID-19 in our new guide: I have been purchasing computers from iBuyPower for over a decade. They do not honor anything in my experience. Eventually I had to send back the entire pc for repair. I can prove this because they did it to me.) You pay to buy it, you pay to ship it back, you pay for parts to fix it, they don't refund your money. Just do a little research on the power supplies and other parts to ⦠I went to run the update software and saw the last update was 7/23/19 which was already installed. To this day, the company remains a powerhouse in gaming PCs, working with major tech firms and professional gaming groups like MLG . I must say I was originally very open-minded about ordering my laptop from iBuypower. It's further worth noting that although iBuypower is obviously entering the mechanical gaming keyboard market, it's not doing so to necessarily compete with the entrenched players. Transferred me over to customer service who told me in order to receive an RMA card they would have to put a $1,300 hold on my credit card. Don't walk, run from this company. 7/26/2019 14:40 Processing The order has been received and will be reviewed/processed by a sales rep. I then got an email saying they will let me know when they start to assemble my computer. You should first link what's in your mind and your budget but i would recommend building one. I was happy to just try having them send me a new one that was put together professionally, but they said, "we just can't do it." I would like the see the specific one, sometimes you can find good deals, especially if you plan on giving it a few upgrades; like getting a $200 dell optiplex with $160 worth of parts and windows 10 Pro, add a GPU and peripherals and you are set for gaming at less than what a full build would cost you. I know, because they did that to me. I hope that no one makes the mistake of attempting to do business with these people. Of course the reason I bought my computer in the first place during this time was so that I could receive it before Christmas as it was a gift. Go somewhere else. I had really wanted a new gaming PC for quite some time. Build the best Gaming PC at iBUYPOWER My friend bought a computer, monitor, and speakers from this company for $1,786. Reinstalled the drivers and reseated connections... the usual. However I will say that I was supposed to get a free game with the package and due to a glitch on their end I never received the code nor was it made clear what the timeline would be to receive the code. Its better to build your self one, but ibuypower is one of the better custom prebuilts IMO. You have to submit the reviews and once they see you wrote a good one they will give you the Amazon gift card. Tip for consumers:My best tip for you, DO NOT BUY A COMPUTER FROM THEM. 3,998 [M]onkey. On top of that, fans not working, screws bent and forced in stripping the CASE. Shop 3rd Gen AMD Ryzen⢠Desktop & Gaming PCs. Not only is it a faulty card, but I realized it isn't actually the card I had picked out. It arrived shattered. These guys are scum, once they get your money you can't get them to respond to you. IBuyPower is the best for high-level gaming performance. After setting up an account and going through the whole billing process I received an email to call them and verify my shipping address. I've never been so sure that a website is a scam site more than having to deal with them with him. iBuyPower Gaming PC (Power TG988) with Intel Core i5 Processor, 1TB Hard Drive, 8GB Memory - Black/Blue is it worth 679.99 at target? However, CyberPowerPC might have more add-ons and options that gamers would like to add to their system. It got here faster than I expected. I have sent multi emails that are replied to days later, with stupid answers that do not even help. I did however pay for 2 day shipping and it arrived right on time and very well packaged with lots of foam and padding in the box. They sent him a label to return the monitor and speakers. I was told by an online chat rep and a rep on the phone that the computer I selected had both WiFi and Bluetooth. How easy is it to get a hold of customer service at ibuypower? Make false claims. In the time I had to wait sitting around I found a better deal on their site for 100 dollars more. Southern US Gaming Companies . 574 Number of Organizations ⢠$4.8B Total Funding Amount ⢠204 Number of ⦠The customer service is an actual joke, they're extremely rude and not helpful in the least bit. Horrible customer service. iBuyPower has a consumer rating of 3.79 stars from 67 reviews indicating that most customers are generally satisfied with their purchases. Other companies rip you off on ram and other upgrades which cost next to nothing to buy or install. iBuypower desktops worth the money? The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! As soon as they have your money you are nothing until you give them more! While I commend their initial efforts to satisfy the consumer with a user-friendly interface on their website and the multitude of added bonuses in purchasing from them, I was very disatisfied with the ultimate shipping date of the laptop I designed which was on 12/29/15; this date was well after the standard free shipping I was lead to expect (14 days) and even the "free upgraded overnight" shipping I was later promised as recompense. I bought a custom rig from ibuypower and the graphics card didn't work. He tried his best to apologize for the current circumstances and make ammends for iBuypower's failure to meet my expectations. So literally HALF of my USB ports were unusable. Press J to jump to the feed. BUYER BEWARE! I did some gaming last night and the thing was smooth as butter. I paid over $2k for a sys and can't even get help soon to return. Yet they still have my 4500 dollars. Computer works great now that it was fixed, but I expected a WORKING COMPUTER for more than TWO DAYS. We use cookies for analytics, personalization, and ads. I still havnt talked to anyone myself. Then one day I went to check the shipping on my motherboard and the buy option was available for the Ventus x3 (yes the first search result on my browser is the 3070 because I checked that link 1000 times). Upon setting up the computer I found it did not have bluetooth or WiFi. I paid them over 1900 dollars for this desktop and I now realize what a HUGE mistake that was. is it reliable? It may be cheap and tempting but the stress you will deal with is just not worth ⦠By using Sitejabber, you agree to our Terms of Service and Privacy Policy. ibuypower review The order process was easy and self-explanatory. EDIT: If they're not worth then i'm 100% going to build one myself. First obvious problem? Good luck dealing with customer service. Is ibuypower worth it reviews let you know exactly what to expect from the products, which certainly gives you the utmost confidence to click âBuy Nowâ without having to learn more information. I purchased a $1600 computer for my fiance's birthday and within TWO DAYS, both the motherboard and processor went bad. I understand we are in a pandemic, but they could not even be bothered to send out a courtesy email saying they received my email and would respond when they had time. you can afford a good pc with a decent monitor AND peripherals for 1300$. Custom Gaming PC - 10 years of award-winning Custom Gaming Computers & gaming laptops custom-built for PC gamers. IBuyPower kept me informed of the status order and informed that my system was shipped via FedEx yesterday. The site says 5-10 business days for the build to occur and be shipped. After pricing out all of my wants I found that my PC would cost me about $2200. So don't believe all the good reviews. PCPartPicker part list / Price breakdown by merchant. If I did wipe it and the issues continue it would be another 10 weeks fighting with them for an answer and apparently I would never get the correct solution. Even building yourself doesn't guarantee that the parts you bought will work fine. Consumers satisfied with iBuyPower most frequently mention black screen and paypal credit. build your own. 30-45 minute time to get anyone to pick up is the norm. In the past, some buyers reported problems with the graphics cards and more commonly, slow shipments and responses to service requests. Never use Dell to customize a gaming PC anymore. PLEASE read the BBB complaints before purchasing. They LIE and tell me my copy of Windows 10 is corrupted and they give me instructions to reformat and wipe my computer back to factory specs. I finally reach someone only to find out that I can send the system back at my expense and be without it for 3-4 weeks or pay them $1300 MORE dollars for them to send me the parts so I can spend my time fixing the PC I paid them to build. If you are a patient person and you have a reliable sales associate, I have no doubt that you will be happy you went with iBuypower. When calling failed, I tried emailing their tech support. If you don't want to risk the hassle, it may be worth it to go the IBuyPower or CyberpowerPC route. Didn't confirm that I had done everything. for example, right now i can only afford a single nvidia 9800 card but want to install sli later on. In case you are new to this industry or have never crossed paths with this company, this article is going to bring you lots of useful insights. I know they may reply to this and blame it on the pandemic or some other issues, but they have bad reviews going back to last fall. The audio on the motherboard kept crashing. Worst experience EVER with a company. That's the only issue, customer service. I have been trying to call them for 2 weeks now. Anticipating the delay, I was prudent enough to order my laptop well before Christmas and I was still let down. or this? BELIEVE the bad reviews! Their product however, was up to par with what I was hoping for and even exceeded my expectations. Post navigation. 7/30/2019 22:00 Shipped Experience elite performance in games, content creation, and intense multi-tasking. They were great about customer service and repairing everything. Completely unprofessional. (FYI They also offer customers a 30 dollar Amazon gift card to write good reviews after purchase. Stealing thousands of dollars from paying customers and then refusing to deliver on products you promised them is the literal definition of a scam. That is what i search at Internet, fast buying with simple site in use, everything on one world wide website. Being a repeat customer of a company such as iBuypower who specializes in custom built computers, I knew the risk I was running but it was the constant shortcomings and false promises that really set me up for disappointment. In this article, CyberPowerPC VS iBUYPOWER, we clearly saw that iBUYPOWER PCs provide the best value for money compared to CyberPower PC. All in all, I would still recommend iBuypower as a computer building company for their excellent customer service and the final product. I was wondering if it is worth buying from them? Is $850 iBuyPower PC Gaming Desktop Worth It â iBuyPower Prebuilt Gaming PC Review Under $1000. Status Date Status Notes Now I have the extra expense and hassle of getting an attorney involved. IBuyPower constantly has great deals, so I put in all my wants and the computer came out costing me only $1800. Top 10 Best Hp ⦠Stay safe with our COVID-19 guide. The put false videos on line. 7/26/2019 14:56 Submitted Order Submitted by Customer When I pointed out to the second rep that there were no fees if returned within 30 days and I was just threatened with it, the best response they had was to offer the full refund like they should have in the first place. Build your dream gaming PC with iBUYPOWER. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. When my spouse finally got through (I am on deployment with the military and could no longer spend my days trying to contact this company) they told her it was not possible and that my comp would be there next week. On the other hand, the associate assigned to me, Steven Wong, was a pleasure to work with. Its now 2 weeks and still no refund of my money. Although they had both my shipping address and phone number on file so they could have called me. I made my order on December 4th, 2015 in time for their black friday deals. Faulty Hardware - Worst Tech 'support' - Stay away, Superb product and customer service. If it was not "officially" listed in the configuration you set up before ordering, then expect that said items will NOT ship with your order and be prepared to jump through hoops trying to procure promised games, bundles, and accessories. Ordered a replacement side panel one month ago, they shipped a replacement with no fragile stickers or glass enclosed stickers. I did a once over of the cabling, fans, and GPU. I would suggest getting the extra shipping padding though, as the US guy arrived he dropped my PC and broke a footstand. Intel Core i5-6500 3.2GHz Quad-Core Processor, Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler, ASRock H170M Pro4 Micro ATX LGA1151 Motherboard, G.Skill Ripjaws 4 series 16GB (2 x 8GB) DDR4-2400 Memory, Seagate Barracuda 2TB 3.5" 7200RPM Internal Hard Drive, EVGA SuperNOVA NEX 650W 80+ Gold Certified Fully-Modular ATX Power Supply. The company does offer a 14-day return policy, a six-month warranty for desktop computers, and a 90-day warranty for laptop computers.